Nature and the Lab’s research uncovers what it is really like to make a complaint to a financial provider

Research conducted by ASIC, Nature and The Lab has shown that in the 12 months up to March’18, 3.2 million Australians had considered making a complaint about a financial services provider – with just under half (1.5 million) in fact doing so. To see the full report which covers a range of topics including the consumer journey through the Internal Dispute Resolution (IDR) process, from their discovery of an issue through to resolution